Privacy Policy

Last Updated: June 23, 2026

GlowLive operates this store and website, including all information, content, features, tools, products, and services made available to you in order to provide a curated shopping experience (the “Services”). GlowLive uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services, or when you communicate with us through any other means.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you reside, and what is permitted or required under applicable law, we may collect or process the following categories of personal information:

Contact Information

Including your name, residential address, billing address, shipping address, telephone number, and email address.

Financial Information

Including credit card numbers, debit card numbers, payment card details, financial account information, transaction details, payment method information, payment confirmations, and other payment-related information.

Account Information

Including usernames, passwords, security questions, preferences, and account settings.

Transaction Information

Including products viewed, added to cart, saved to wish lists, purchased, returned, exchanged, cancelled, and your transaction history.

Communications

Including information you provide when communicating with us, such as customer service inquiries or complaints.

Device Information

Including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage Information

Including information about how and when you access, browse, and interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, contact us, or otherwise provide information to us.
• Automatically through the Services, including through cookies and similar technologies.
• From our service providers, who collect or process information on our behalf.
• From business partners and other third parties.

How We Use Your Personal Information

To Provide, Personalize, and Improve the Services

We use your personal information to provide the Services, including:

• Processing payments and orders.
• Managing returns, exchanges, and refunds.
• Maintaining your account.
• Arranging shipping and delivery.
• Remembering your preferences.
• Enabling reviews and customer feedback.
• Personalizing and improving your shopping experience.

Marketing and Advertising

We may use your personal information to send marketing communications by email, SMS, or postal mail and to display advertisements relating to products and services on our Services and third-party websites.

Security and Fraud Prevention

We use personal information to authenticate accounts, maintain secure transactions, detect fraudulent activity, investigate suspicious conduct, and protect the security of our Services.

You are responsible for maintaining the confidentiality of your account credentials and should not share your username or password with anyone.

Customer Support and Communications

We use personal information to provide customer service, respond to requests, and maintain our business relationship with you.

Legal Compliance

We may use personal information to comply with applicable laws, legal obligations, court orders, governmental requests, litigation requirements, and to enforce our policies and agreements.

How We Share Personal Information

We may disclose personal information in the following circumstances:

• To Shopify, service providers, and vendors who perform services on our behalf, including payment processing, hosting, analytics, customer support, order fulfillment, and shipping.
• To advertising and marketing partners.
• When you direct us to share information or otherwise consent to disclosure.
• Within our corporate group and affiliated companies.
• In connection with a merger, acquisition, sale of assets, bankruptcy proceeding, or similar business transaction.
• To comply with legal obligations or protect our rights, property, users, or Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services.

Information submitted through the Services may be transferred to and shared with Shopify and its service providers, which may be located in countries other than your own.

We may also use certain advanced Shopify features that rely on information derived from interactions with our store, other merchants, and the Shopify platform.

For more information about Shopify’s privacy practices, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or online services.

We are not responsible for the privacy, security, accuracy, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from minors as defined by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we may delete the information where required by law.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Data Retention

While we implement reasonable security measures, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

• Maintain your account.
• Provide the Services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements and policies.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Right of access.
• Right to deletion.
• Right to rectification/correction.
• Right to data portability.
• Right to manage marketing preferences.

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have:

• The right to object to processing.
• The right to restrict processing.
• The right to withdraw consent at any time where processing is based on consent.

You may exercise your rights by contacting us using the details provided below.

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising any of your privacy rights.

Complaints

If you have concerns regarding our handling of your personal information, please contact us first using the contact information below.

You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required by law, transfers outside the United Kingdom or the European Economic Area (EEA) will be protected using appropriate safeguards, including the European Commission’s Standard Contractual Clauses (SCCs) or equivalent UK-approved mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us:

Email: bestproducts.industries@gmail.com

For the purposes of applicable data protection laws, GlowLive is the data controller responsible for your personal information.