Return & Refund Policy

At Glowlive, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

In addition to any statutory right of withdrawal applicable in countries where local laws require it (including European Union member states, where the minimum legal withdrawal period is 14 days), Glowlive voluntarily provides an extended 30-day return period from the date of delivery.

Return Eligibility

To be eligible for a return, the item must be returned in the same condition in which it was received, free from damage and with all included accessories.

The product may have been handled only to the extent necessary to establish its nature, characteristics, and functioning. Any use beyond what is reasonably necessary for such inspection may result in a reduction of the refund amount.

You must also provide proof of purchase, such as a receipt or order confirmation.

How to Request a Return

To initiate a return, please contact us at:

Email: bestproducts.industries@gmail.com

Once your request has been approved, we will send you detailed return instructions by email, including the appropriate return address and guidance on how to ship the package.

Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at:

Email: bestproducts.industries@gmail.com

Return Shipping Costs

Unless the return is due to a defective product, a damaged item, or an error in the order shipped, return shipping costs will be the responsibility of the customer.

Original shipping charges paid at the time of purchase may not be refundable, depending on the applicable laws and regulations of the customer's country or region.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged during transit, or if you receive the wrong product. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products made specifically at the customer's request.

• Gift cards.

• Products that have been used in a manner that prevents their resale due to hygiene or safety reasons.

If you are unsure whether your item is eligible for return, please contact us before submitting a return request.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order separately once the return has been accepted.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing any reason.

The item must be returned in suitable condition and, where possible, accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected the returned item and inform you whether your refund has been approved in accordance with this policy.

If approved, the refund will be issued to the original payment method used for the purchase within approximately 10 business days.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

Email: bestproducts.industries@gmail.com