Shipping policy
SHIPPING POLICY
At GlowLive, we strive to process and ship orders as quickly as possible. Please read the following information regarding order processing, shipping, and delivery times.
Order Processing Time
All orders require processing and preparation before shipment.
The estimated processing time is 2 to 3 business days from the date the order is confirmed.
During this period, we verify the order, process payment, prepare the product, and arrange shipment.
Business days do not include weekends or public holidays.
Estimated Delivery Time
Once an order has been shipped, the estimated delivery time is 8 to 10 business days.
Delivery times may vary depending on the destination country, customer location, shipping carrier, customs procedures, and other factors beyond our control.
All delivery timeframes are estimates only and are not guaranteed.
International Shipping
We ship to multiple countries and regions worldwide.
Depending on the destination country, customs duties, import taxes, VAT, or other local charges may apply. These charges, where applicable, are the sole responsibility of the customer.
Customers are responsible for complying with any local import regulations that may apply in their country.
Possible Delays
The delivery times provided are estimates and should not be considered guaranteed delivery dates.
Orders may arrive earlier than expected or experience delays due to circumstances beyond our reasonable control, including but not limited to:
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High order volumes or peak shopping seasons.
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Carrier delays or operational issues.
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Logistics disruptions.
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Customs inspections or clearance procedures.
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Adverse weather conditions.
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Local or national holidays.
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Force majeure events or other extraordinary circumstances.
GlowLive shall not be liable for shipping delays caused by events outside its reasonable control.
Order Tracking
Once your order has been shipped, tracking information may be provided by email when available from the shipping carrier.
Please note that tracking availability may vary depending on the destination country and shipping method selected.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
GlowLive shall not be responsible for delays, failed deliveries, additional shipping costs, or losses resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
Email: bestproducts.industries@gmail.com
While we will make reasonable efforts to update shipping details before dispatch, we cannot guarantee modifications once an order has entered the fulfillment process.
Lost or Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal of delivery, failure to pay customs charges, or inability to complete delivery for reasons attributable to the customer, additional shipping charges may apply before the order can be reshipped.
If you believe your package has been lost in transit, please contact us so that we can assist in investigating the issue with the carrier.
Contact
If you have any questions regarding shipping, delivery, or order tracking, please contact us at: